Keeping our members, guests and employees safe.

As of Friday 1 January, 2021

If you’re heading out to any C.ex Group venue, it’s important everybody in your group checks in electronically via the Service NSW App, as per current NSW State Government regulations.

It’s recommended you download the Service NSW app prior to attending any venue to save you time upon entry. Our friendly staff will also be there to assist you on arrival and can check you in manually if required. Download the app here https://www.service.nsw.gov.au/campa…/service-nsw-mobile-app

For more information on COVID Safe check-in, including how to download and check in using the Service NSW app, visit: www.nsw.gov.au/covid-19/covid-safe/qr-codes

The safety of our members, guests, employees and the community remains our top priority and as such, we have implemented a number of new policies and changes to the way we operate, including the below measures.

Our friendly team will be there to guide you through these changes and ensure our venues remain a safe place for you to enjoy and for our team to come to work.

All C.ex Group venues are registered COVID Safe Venues with COVID Safe Plans in place. We are continually updating our plans to reflect the latest advice from the Australian Government, NSW Health and ClubsNSW.

These new measures strengthen our existing  practices that any person entering C.ex Group venues must be aware of and abide by, as follows:

  • Club entry policies 
  • Record keeping including mobile phone numbers for any person entering C.ex Group venues to allow for contact tracing purposes
  • We strongly encourage patrons to download the COVIDSafe app

You will also notice some changes when you enter the Club including:

  • All members must swipe their members’ card upon entry and exit and visitors must sign in and out upon entry and exit
  • Dedicated Hygiene Ambassadors are on duty at all times to ensure patrons are adhering to the entry policy, socially distancing, refraining from co-mingling and that C.ex Group’s strict hygiene standards are met
  • Automatic hand sanitiser stations have been placed at various locations throughout all venues for patron use and hygiene

We need your co-operation

If you are feeling unwell or displaying symptoms of COVID-19 (cough, sore throat, fatigue or shortness of breath) or have a fever you are not to enter any C.ex Group venue and are encouraged to get tested for COVID-19.

You can help protect our community when visiting by:

  • Practising good personal hygiene including regular hand washing/sanitisation and correct cough/sneeze etiquette
  • Maintaining social distancing of 1.5 metres
  • Using contactless payment wherever possible
  • By not rearranging any furniture without consulting the Duty Manager
  • Remain seated unless you are moving to another part of the venue
  • Refraining from moving from one group to another

Persons who do not cooperate with our advice in relation to COVID-19 will be asked to leave our premises.

Further updates and changes may apply. If you have any questions, please liaise with our management team.

We want to give you the opportunity to enjoy our facilities in an environment that is safe and hygienically clean for everyone and our staff will ensure that those standards are maintained.

Warmest regards on behalf of the Board and Management

John Rafferty

Chief Executive Officer


Further updates and changes may apply.
If you have any questions please liaise with our management team.

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